Fraud Prevention Customer Service Specialist - Bali, Indonesia

Join our dynamic team as a Fraud Prevention Customer Service Specialist in the heart of Bali! In this critical role, you will serve as the first line of defense against fraudulent activities while delivering exceptional customer support. Your expertise will help safeguard our clients' interests and ensure a seamless experience for our customers.

At Private Advertiser, we are a leading digital marketing agency with a strong presence in Bali. Our mission is to deliver innovative and effective marketing solutions to our clients. We are committed to fostering a culture of integrity, transparency, and excellence. As a Fraud Prevention Customer Service Specialist, you will be part of a dedicated team that works tirelessly to maintain the highest standards of security and customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Monitor and investigate suspicious transactions and activities to prevent fraud.
• Provide exceptional customer service by assisting clients with their inquiries and resolving issues promptly.
• Analyze transaction data using tools like Excel, SQL, and specialized fraud detection software.
• Collaborate with the fraud prevention team to implement and update fraud prevention strategies.
• Stay updated with the latest fraud trends and regulatory requirements in the digital marketing industry.
• Train and mentor junior staff on fraud prevention best practices.
• Generate and maintain comprehensive reports on fraud activities and customer service metrics.
• Ensure compliance with company policies and industry regulations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Minimum of 2 years of experience in customer service, fraud prevention, or a similar role.
• Strong analytical and problem-solving skills.
• Proficiency in English, both written and spoken.
• Certification in fraud prevention or customer service is a plus.
• Familiarity with digital marketing platforms and tools.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.

🛠️ Keahlian

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