Senior Complaints Officer - Customer Escalation Specialist

Hytech Consulting Management · 📍 Canggu, Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 12000000 - 18000000
Hytech Consulting Management is seeking a highly skilled and experienced Senior Complaints Officer to join our team in Canggu, Bali. In this role, you will be responsible for managing and resolving customer complaints and escalations efficiently and effectively. The ideal candidate will have a strong background in customer service and a proven track record in handling high-volume complaint situations.

📋 Tanggung Jawab Pekerjaan

Receive and log customer complaints and escalations accurately and promptly.,Investigate and resolve customer complaints to the satisfaction of the customer and the company.,Coordinate with relevant departments to ensure timely resolution of complaints.,Monitor and analyze complaint trends to identify areas for improvement.,Provide regular reports on complaint resolution status and trends.,Train and mentor junior staff on complaint handling procedures.,Maintain a high level of customer service and professionalism in all interactions.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Customer Service, or a related field.,Minimum of 5 years of experience in customer service or complaint handling.,Proven track record in managing and resolving customer complaints.,Strong communication and interpersonal skills.,Ability to work under pressure and meet tight deadlines.,Familiarity with customer relationship management (CRM) software is a plus.,Fluency in English and Bahasa Indonesia is required.

🛠️ Keahlian

Customer ServiceComplaint HandlingCRM SoftwareData AnalysisTraining and MentoringProblem-SolvingCommunication
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